Business Name: THC Vape Store
Website: thcvapestore.com.au
Email: sales@thcvapestore.com.au
Last Updated: 2 September 2026
At THC Vape Store, we aim to provide our customers with a smooth and reliable shopping experience. We carefully inspect orders before dispatch and take appropriate measures to ensure products are securely packaged.
This Refund and Returns Policy explains when returns, refunds, replacements, and order issues may be accepted.
1. Eligibility for Returns
Before returning any product, please contact us at sales@thcvapestore.com.au.
A return may be considered where:
- You received an incorrect item.
- Your order arrived damaged or defective.
- An item is missing from your order.
- The product received does not match the product ordered.
- The product has a genuine manufacturing fault.
For health, safety, hygiene, and regulatory reasons, opened or used vape-related products may generally not be eligible for return unless the product is defective or otherwise covered by your applicable consumer rights.
2. Damaged or Defective Products
If your order arrives damaged or you believe a product is defective, please contact us as soon as reasonably possible after delivery.
Please provide:
- Your order number
- Your name and contact details
- A description of the issue
- Clear photographs of the product and packaging where appropriate
We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.
Please do not dispose of a damaged or defective product until we have advised you what to do.
3. Incorrect or Missing Items
If you receive an item that you did not order, or an item is missing from your order, contact us at sales@thcvapestore.com.au.
We will investigate the order and, where our error is confirmed, arrange an appropriate resolution, which may include sending the correct item or providing a refund.
4. Change-of-Mind Returns
Because vape and related products may be subject to health, hygiene, safety, and legal restrictions, we may not accept returns simply because you have changed your mind, particularly where a product has been opened, used, or otherwise cannot be resold.
Where a return is legally permitted, the product may need to be:
- Unused and unopened
- In its original packaging
- In saleable condition
- Accompanied by proof of purchase
Any applicable statutory consumer rights remain unaffected.
5. Refunds
If your refund is approved, we will process it using the original payment method where reasonably possible.
Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.
We will notify you once your refund has been processed.
6. Replacements
Where appropriate, we may offer a replacement instead of a refund, particularly when an item is defective, damaged, incorrect, or missing.
Replacement availability may depend on product availability and applicable laws and regulations.
7. Return Shipping
If the return is required because we supplied an incorrect, damaged, or defective product, we will determine the appropriate return-shipping arrangements.
For approved change-of-mind returns, where such returns are accepted, the customer may be responsible for return shipping and other applicable costs unless otherwise required by law.
Please do not send products back without contacting us first, as unauthorised returns may delay the resolution of your request.
8. Products That Cannot Be Returned
For safety, hygiene, and regulatory reasons, we may refuse returns involving products that:
- Have been opened or used, except where required by applicable consumer law
- Have been damaged after delivery through misuse or improper handling
- Are missing their original packaging where the packaging is necessary for safe resale
- Are prohibited from being returned under applicable Australian laws or regulations
This does not exclude or limit any consumer guarantees or other rights that cannot legally be excluded.
9. Order Cancellation
If you need to cancel an order, please contact us immediately at:
Email: sales@thcvapestore.com.au
We will try to accommodate cancellation requests received before an order has been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible and the request may need to be handled under our returns process.
10. Delivery Issues
If tracking indicates that your order has been delivered but you have not received it, please contact us promptly.
We may ask you to confirm your delivery details and provide information necessary for us to investigate the matter with the relevant delivery provider.
11. Age and Legal Requirements
Customers are responsible for ensuring that they are legally permitted to purchase and possess any products ordered from THC Vape Store.
We do not knowingly sell products to anyone who is under the applicable legal age.
We may cancel an order where we reasonably believe that the transaction would breach applicable laws or regulations.
12. Australian Consumer Law
Nothing in this Refund and Returns Policy is intended to exclude, restrict, or modify any rights or remedies available to consumers under the Australian Consumer Law or other applicable legislation where those rights cannot legally be excluded.
Where a product has a major failure or otherwise does not meet applicable consumer guarantees, eligible customers may have rights to a refund, replacement, repair, or other remedy as provided by law.
13. How to Request a Refund or Return
To request a return, replacement, or refund, email:
Please include:
Order Number:
Name:
Date of Purchase:
Product:
Reason for Request:
Photos/Videos (if relevant):
Our team will review your request and respond with the next steps.
14. Contact Us
If you have any questions about this Refund and Returns Policy, please contact:
THC Vape Store
Website: thcvapestore.com.au
Email: sales@thcvapestore.com.au
We aim to handle all legitimate refund and return requests fairly, promptly, and in accordance with applicable Australian consumer and product regulations.