Last Updated: 2 September 2026
THCVapeStore.com.au (“we”, “us”, “our” or “THCVapeStore”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or use THCVapeStore.com.au, place an order, create an account, contact us, subscribe to communications, or otherwise interact with our services.
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal and Contact Information
This may include:
- Full name
- Billing and delivery address
- Email address
- Telephone or mobile number
- Account login details
- Information you provide when contacting customer support
Order and Transaction Information
When you place an order, we may collect information relating to:
- Products ordered
- Order number
- Delivery information
- Billing information
- Payment status
- Transaction details
- Returns, refunds or customer-service requests
We do not intend to store complete payment card numbers where payment processing is handled by an external payment provider.
Technical Information
When you use our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website
- General website usage information
Cookies and Similar Technologies
We may use cookies and similar technologies to operate our website, remember preferences, understand website traffic, improve functionality and, where applicable, support advertising or marketing activities.
You can adjust cookie settings through your browser. Disabling certain cookies may affect the functionality of parts of our website.
2. How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order
- When you create or use an account
- When you contact us
- When you subscribe to our newsletter or marketing communications
- When you participate in promotions or other website activities
- Automatically through cookies, analytics and similar technologies
- From service providers involved in processing or delivering your order, where appropriate and lawful
We generally collect information directly from you where reasonably practicable.
3. Why We Collect and Use Your Information
We may collect, hold, use and disclose personal information for purposes including:
- Processing and fulfilling orders
- Arranging delivery
- Processing payments and refunds
- Providing customer support
- Managing customer accounts
- Responding to enquiries
- Verifying information where reasonably necessary
- Preventing fraud, misuse or unlawful activity
- Improving our website, products and services
- Maintaining website security
- Sending transactional communications
- Sending promotional communications where permitted and where you have provided appropriate consent
- Managing competitions, promotions or special offers
- Meeting legal, regulatory and accounting obligations
- Establishing, exercising or defending legal claims
- Other purposes reasonably necessary to operate our business
We will not use your personal information for purposes that are unrelated to the purposes for which it was collected unless permitted or required by law.
4. Marketing Communications
If you subscribe to marketing communications, we may send you information about products, promotions, discounts, new releases and other offers.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending important transactional or service-related messages, such as order confirmations, delivery updates or information relating to your account.
5. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.
Depending on our business arrangements, these parties may include:
- Payment processors
- Website and hosting providers
- E-commerce and technology providers
- Delivery and courier companies
- Customer support providers
- Email and communication service providers
- Analytics providers
- Marketing and advertising service providers
- Fraud prevention and security providers
- Professional advisers, including accountants, lawyers and insurers
- Government agencies, regulators or law enforcement where required or authorised by law
We do not sell your personal information for money.
Third parties that process information on our behalf may only receive information reasonably necessary for the services they provide, subject to applicable contractual, legal and privacy requirements.
6. Overseas Disclosure
Some of our service providers or technology providers may store or process personal information outside Australia.
Depending on the services we use, information may be handled in countries such as the United States, Singapore, New Zealand or other countries where our service providers operate.
Where required by applicable privacy law, we will take reasonable steps to ensure that overseas disclosures are handled appropriately.
Because our third-party providers may change over time, the countries in which information is processed may also change.
7. Payment Information
Payments made through our website may be processed by third-party payment providers.
Where a third-party payment provider is used, your payment information may be collected and processed directly by that provider according to its own privacy policy and terms.
We do not intentionally retain complete payment card details unless this is specifically required and lawfully permitted.
8. Age Restrictions
Our website and products may be subject to age restrictions and other legal requirements.
We do not knowingly collect personal information from individuals who are not legally permitted to access or purchase the relevant products.
Where age or identity verification is legally required, we may collect or use information necessary to complete that verification.
If you believe that a minor has provided personal information to us, please contact us so that we can assess and, where appropriate, remove the information.
9. Sensitive Information
We generally do not seek to collect sensitive information unless it is reasonably necessary for our business activities and permitted by law.
Please do not provide sensitive personal information through our website unless it is specifically requested and necessary for the relevant service.
10. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include:
- Secure website connections
- Access controls
- Password protection
- Restricted access to personal information
- Security monitoring
- Appropriate third-party security and technology services
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If we become aware of a data breach involving personal information, we will respond in accordance with applicable laws, including applicable requirements of the Notifiable Data Breaches scheme.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete transactions
- Provide customer service
- Maintain business and financial records
- Meet legal and regulatory obligations
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Protect our legal rights
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, where appropriate.
12. Accessing Your Personal Information
You may request access to personal information we hold about you.
To make an access request, please contact us using the details provided below.
We may need to verify your identity before providing access to personal information.
In certain circumstances, we may be permitted or required by law to refuse access or limit the information provided. If this occurs, we will explain the applicable reason where reasonably possible.
13. Correcting Your Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that information we hold about you is incorrect, incomplete or outdated, please contact us and request a correction.
We will review your request and take reasonable steps to correct information where appropriate.
14. Privacy Complaints
If you believe that we have mishandled your personal information or breached applicable privacy obligations, you may contact us using the details below.
Please provide sufficient information for us to understand and investigate your complaint.
We will review your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, or if your complaint is not resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
15. Children’s Privacy
Our services are not directed at children who are not legally permitted to access or purchase the products or services offered through our website.
We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.
If you believe a child has submitted personal information to us, please contact us.
16. Cookies
THCVapeStore.com.au may use cookies to help the website function properly and to improve your browsing experience.
Cookies may be used for purposes such as:
- Website functionality
- Shopping cart functionality
- Remembering preferences
- Website analytics
- Security
- Understanding website performance
- Marketing and advertising, where applicable
You can control cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
17. Third-Party Websites
Our website may contain links to third-party websites, applications or services.
Once you leave THCVapeStore.com.au, the privacy practices of the third party will apply. We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
18. Third-Party Analytics and Advertising
We may use third-party services to understand website traffic, measure advertising performance, improve our website and provide relevant marketing.
These services may use cookies, pixels or similar technologies to collect information about website interactions.
Where applicable, you can manage certain advertising or cookie preferences through your browser or the relevant third-party service.
19. Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Unsubscribe from marketing communications
- Manage certain cookie preferences
- Ask questions about how we handle your personal information
- Make a privacy complaint
Some requests may be subject to legal or practical limitations.
20. Anonymous or Pseudonymous Interactions
Where legally and practically possible, you may interact with us anonymously or using a pseudonym.
However, anonymity or pseudonymity may not be practical for certain activities, including placing and delivering an order, processing a payment, verifying eligibility or complying with legal requirements.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or applicable legal requirements.
The latest version will be published on this page with the updated date.
We encourage you to review this Privacy Policy periodically.
22. Contact Us
If you have questions about this Privacy Policy, want to request access or correction of your personal information, or wish to make a privacy complaint, please contact us:
THCVapeStore.com.au
Email: sales@thcvapestore.com.au
Business Name: Thc Vape store
We aim to handle privacy enquiries and complaints fairly and within a reasonable timeframe.
Important Notice: This Privacy Policy is intended as a general website privacy-policy template and should be customised to reflect THCVapeStore.com’s actual business structure, data practices, third-party providers, payment processors, analytics services, advertising technologies and applicable Australian laws. It is not a substitute for advice from an Australian privacy lawyer.